We are currently seeking an Accomplished Senior Support Engineer with a background supporting OTT/ Live streaming contribution technology.
The company are a European Founded organization that have expanded into North America and offer some of the most cutting edge technology in the video contribution space.
The company have had some resounding success and have tripled in revenue in 2023.
They are looking for an experienced Engineer to join a growing team in the woodland hills area of California.
Key Responsibilities
Technical Support, Remote/Onsite Commissioning, & Training
* Provide troubleshooting, problem replication of product solutions
in US & Canada
* Provide resolution to customer issues
* Produce simulations of customer reported issues and test various options
to resolve the issue
* Work with product development and tier 3 support for problem
escalation, reporting, and resolution
* Work extensively with the US' lab and test equipment for continuous
growth in supporting customer applications.
* Arrange for module exchange or arrange for repair of customer product
* Enter service calls into CRM system accurately
* Provide on-site and/or remote commissioning
* Deliver operation and maintenance training to customers
About You:
* Relevant higher education, to a minimum BSc preferred
* 3+ years of proven work experience as a support / system technical
engineer
* Expert knowledge and hands-on experience with compression for
contribution, OTT, and distribution applications
* Demonstrate expert knowledge of the technical broadcast market with
focus on Audio/Video/Metadata compression processing in ST2110 and
compression formats.
* Familiarity with SSH, Switch and OS IP configuration @ layer 2 and 3
* Experience with SDN/Orchestration systems, use of API's & control
interfaces within the broadcast market (NMOS, REST)
* 2+ years of experience in IP Network engineering role
* 2+ years of experience and/or certification on IP switch fabric
* AWS/GCP/Azure application and interface experience or certification is
preferred
* Spanish and English speaking is preferred
